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Frequently Asked Questions

View information about visiting Blenheim Palace.
Frequently Asked Questions

Please visit our opening times page and our visit us page to understand what is currently open.

To ensure the health and wellbeing of our visitors and staff, all visitors must adhere to current government guidelines relating to COVID-19, and follow our guidance provided on site.

COVID Announcement 4th January

NATIONAL LOCKDOWN: STAY AT HOME 

Due to Government announcement, placing the UK into to a national lockdown. The Palace and Gardens will now be closed until further notice. Those with tickets from the 5th January for the daytime and the light trail will be contacted directly by email with refund options.    

Please note all car parks will be closed. 

We are asking that all visitors adhere to these new restrictions and NOT to visit Blenheim Palace at this time, this allows us to protect our Team, visitors and the NHS.

Read the Government Guidance

Can I still book a time slot?

The Palace and Gardens and Car Parks will be closed as from the 4th January 2021. Therefore, no bookings can be made. 

Can the Illuminated Lights Trail go ahead?

The remaining nights of the Illuminated Light Trail will NOT run, all those who have tickets will be contact directly by email from SEE Tickets with refund options in the next few days. You can contact SEE tickets directly at  christmastrails@seetickets.com  for the Illuminated Light Trail ticketing queries.

How do I get a refund for pre-booked tickets?

Everyone with a pre-booked timeslot or ticket or for the Light Trail after 4th January will be contacted by email giving re-booking and refund options.    

You can contact our customer service team customerservice@blenheimpalace.com directly for more information on refunds for daytime tickets.  

You can contact SEE tickets directly at christmastrails@seetickets.com  for Illuminated Light Trail queries and refund options. 

Why are you closed when the Government Guidelines state Heritage Gardens can open?

We want to ensure that we are protecting our local communities, our Team and the NHS We are asking everyone to adhere to the Government guidelines regarding travel, therefore have taken the very difficult decision to close. 

Can I buy an Annual Pass or Gift Voucher? 

Yes and we would welcome your support by making these purchases. By donating your admission and subsequently agreeing to Gift Aid we can continue to complete vital restoration and conservation works to keep Blenheim maintained and secure for future generations. 

Buy an Annual Pass Buy a Voucher

Will you be extending my Annual Pass as I cannot visit during this time?

We are currently looking at options regarding Annual Passes and will be in touch once we know the duration of the lockdown. 

How can I keep in touch?

Join one of our Virtual Tours. We are offering a regular series of talks where our Palace historian Antonia Keaney will be speaking to a number of special guests on different subjects.

These live specialist talks, and interviews offer a unique opportunity to hear behind the scenes stories about the Palace and its people. Each session will run for 45 minutes to 1 hour and subscribers are invited to ask questions during the event via the on-line Q&A facility, or to submit questions in advance - up to midday on the day of the event. Ticket price £5. We will also be screening recordings of our popular summer series of talks and interviews with a live introduction from Antonia and answering any questions you may have at the end. These are clearly marked as recordings below and there will be no charge, but you will need to register your interest to receive the link. Free

If you would like to keep in touch with us during this time, please do sign up to our mailing list at the bottom of this page.

Please look out on our Social Pages and Website for our #Stayconnected campaign, where we will be allowing you to have a peek behind the closed doors of all the exciting work that is happening, from our conservation cleaning to the New Exhibitions and Café Launch later in 2021.

Can't find what you're looking for?

Our Customer Service team will be happy to help. Get in touch via email on customerservice@blenheimpalace.com or call 01993 810530.

Please note: Blenheim Palace reserves the right to change any of its opening hours, events or offers or to restrict access at any time without notice. You are strongly advised to check the relevant details before visiting. Tickets are non-refundable and any refunds given are at the discretion of management. We reserve the right to refuse the sale of a ticket or entry to the Palace and Estate.