The award recognises tourism businesses providing truly memorable visitor experiences for everyone, particularly those with accessibility requirements, and demonstrating excellence across every aspect of the business.
In recent years, we have introduced a series of initiatives designed to make our visitor experience more accessible.
Examples include the creation of new touch tours for the visually impaired, sensory maps, accessible pathways and the introduction of ‘Access Champions’ who work in visitor facing roles on site to promote accessibility and inclusiveness.
A new Access Desk has also been introduced in the Palace’s main Visitor Centre where trained staff provide help and advice.
“We’re delighted to have been recognised at the Beautiful South Awards for Excellence,” said Blenheim’s Head of Operations Emily Spencer.
“Accessibility and inclusivity is vitally important and is something we are always striving to improve. This award shows we are moving in the right direction and will act as an incentive for us to redouble our efforts going forward,” she added.
There was a double cause for celebration at the awards, which were held at the Grand Hotel in Brighton.
Lorraine Wing who works as a host at Blenheim Palace was also commended in the Unsung Hero Award at the event. The award recognises an individual working for a tourism business who excels in their role and deserves to be applauded for their work and commitment to the industry.
Fran Downton, Chief Executive of Tourism South East, said, “Congratulations to all our finalists. Achieving excellence is not easy, particularly in these past years.
“I was blown away by the quality, positivity, and innovation of the tourism businesses we have across the South East,” she added.