Frequently Asked Questions

View information about visiting Blenheim Palace.

The following information and requests from us are to keep you and your family, and our staff safe whilst visiting. We thank you in advance for following them and your ongoing support of us as a charity. 

Is The Churchill Exhibition currently open?

After trialling the opening of the Churchill Exhibition, we have had to make the difficult decision to close this again, due to social distancing.  We understand that this will be disappointment, however the health and safety of our visitors and staff is always our top priority.

Do I have to wear a face mask?

Yes, guests must wear face coverings when entering the Palace.

Can I access the Palace whenever I would like on the day of my visit?

To help keep you safe on your visit our friendly team in the Great Court will be welcoming guests, in their family group, into the Palace at three minute intervals. There may be slight delays to your entry this weekend as we work hard to keep all our visitors safe and socially distanced.

Are you following the 1 metre or 2 metre distance rules?

We are currently maintaining a 2 metre distance rule throughout the site.

Will I have to walk through the Palace with other people in my group?

Every three minutes a new group of up to 6 will start the tour from the Palace entrance. You will only be in a group with known people of family or friends.

How do I listen to your audio guide as I go around the Palace?

You can get our free wifi on your phone and then access our onsite guide at blenheimpalace.com/app where the audio tour will be located for the Palace, as well as our Formal Garden tour and treasure hunt through the gardens. If you want to use one of our handsets to listen the audio guide in the Palace you are very welcome and will follow a strict cleaning programme after each use.

Is the Pleasure Gardens now open?

The Pleasure Gardens is now open, with the adventure playground, pizzeria café and train open as normal. Our Maze and Butterfly House will remain closed due to social distancing rules not being able to be enforced in this area. A strict cleaning regime will be in place once before opening and once at 2pm to maintain the cleanliness of the play equipment. We will also have hand washing and hand sanitiser stations available.

What other safety and hygiene measures will you be taking to make me feel safe on my visit? 

We promise to keep you feeling safe by: 

  • Giving a warm welcome at a distance 
  • Patrolling our site to monitor visitor activity 
  • Using one-way systems 
  • Our staff will wear gloves and use screens at pay points 
  • Operating a cashless system 

What we ask of you in return to show you care: 

  • Keep two metres away from other visitors 
  • Wash your hands for 20 seconds after using facilities 
  • Use the hand sanitiser dispensers at every opportunity 

Will there be facilities and catering?

Yes, on our visitor map here you can see we will have outside toilet facilities with washing and hand sanitiser stations and in various locations catering facilities for you to enjoy a range of different options. Along with outdoor pop up outlets offering snacks and ice cream, our Oxfordshire Pantry Café (takeaway only) and The Pleasure Gardens Pizza Café are open daily and the Orangery Restaurant is open Thursday - Sunday, offering seated dinner Al Fresco on the terraces.

Can I buy an Annual Pass or Gift Voucher? 

Yes and we would welcome your support by making these purchases. By donating your admission and subsequently agreeing to Gift Aid we can continue to complete vital restoration and conservation works to keep Blenheim maintained and secure for future generations. 

Do I need to book a date and time slot if I have an annual pass?

Existing Annual Pass, partner card or ticket holders are required to book an arrival time and date through our website before arriving. Head to the Tickets & Booking page to book.

Do I need to book a date and time slot if I have a walking pass?

No you do not need to book a time slot. If your walking pass has expired please book an arrival time and visit the Annual Pass Kiosk to renew.

Other guidance we ask you to kindly follow whilst visiting: 

  • Children under 12 must be accompanied and supervised by an adult at all times. 
  • Cycling to and from Blenheim Palace is encouraged, however we do not permit cycling in the park. Bicycle racks are provided.  
  • The Park and Gardens are part of a working Estate, be aware of vehicles and works being undertaken to enable the continued enjoyment of your visit. 
  • Dogs must be kept on leads at all times. We welcome dogs on site and in our park, but please note dogs are not allowed in the Formal Gardens with the exception of assistance dogs. 
  • BBQs or fires are not permitted anywhere in grounds. 
  • Due to the historic nature of the Estate, there are uneven surfaces and walkways. 
  • Drones must not be used anywhere onsite due to the proximity to Oxford Airport and for the protection of the public and buildings. 
  • The Estate is managed naturally to ensure that the different ecosystems work in harmony, please be aware that at different times of the year there can be insects which may sting or bite eg Blandford flies (between May and June and close to water), ticks or wasps/bees. It is recommended to follow the NHS advice on prevention of bites and stings and the guidance on symptoms and treatment if you experience a bite or sting. 

Can't find what you're looking for?

Our Customer Service team will be happy to help. Get in touch via email on customerservice@blenheimpalace.com or call 01993 810530.

Please note: Blenheim Palace reserves the right to change any of its opening hours, events or offers or to restrict access at any time without notice. You are strongly advised to check the relevant details before visiting. Tickets are non-refundable and any refunds given are at the discretion of management. We reserve the right to refuse the sale of a ticket or entry to the Palace and Estate.