FAQs

The following information and requests from us are to keep you and your family, and our staff safe whilst visiting. We thank you in advance for following them and your ongoing support of us as a charity. 

Do I need to book a date and time slot if I am an Annual Pass Holder?

Yes, this is essential and to ensure we do not over crowd the site, as this would mean our safety measures and your health would be compromised. You can do book at www.blenheimpalace.com/tickets

Do I need to book a date and time slot if I have a walking pass?

If you walk the allocated walking routes between 9-10am and 4-6pm then no you do not need to book. Any time outside of these slots you will be required to at www.blenheimpalace.com/tickets 

How do I know if there is availability to visit?

When booking your day and time slot online at www.blenheimpalace.com/tickets you will see allocations in green if space and if not in red.

We have introduced measures to prioritise the health of visitors and staff which is always our first priority. These measures include social distancing and information about social etiquette for our team and visitors. We ask that you please stand two metres apart from anyone not within your group or family.    

Do I need to show my Annual Pass or alternative partnership card on arrival?

Yes, our staff will remain at a social distance on your arrival, wearing appropriate PPE to be able to review your card. We will also have available self-service scanning machines should you feel more comfortable.

Will the car park be open?

Yes, it will be open, but we be operating one-way routes and spaced allocation to ensure you can adhere to the 2metre distancing rules.

All our cafés are now closed, this includes take-away options.

Will there be facilities and catering?

Yes, on our visitor map here you can see we will have outside toilet facilities with washing and hand sanitiser stations and in various outdoor locations catering facilities for you to enjoy cold and hot drinks, snacks and ice cream. 

What other safety and hygiene measures will you be taking to make me feel safe on my visit?

We promise to keep you feeling safe by: 

  • Giving a warm welcome at a distance 
  • Patrolling our site to monitor visitor activity 
  • Using one-way systems 
  • Our staff will wear gloves and use screens at pay points 
  • Operating a cashless system 
  • Using mobile toilet and catering facilities positioned outside 

What we ask of you in return to show you care: 

  • Keep two metres away from other visitors 

  • Wash your hands for 20 seconds after using facilities 

  • Use the hand sanitiser dispensers at every opportunity 

What if I become worried onsite by seeing others not adhering to the rules?

We have several staff located across the site monitoring activity, but at any time you can call 01993 227127 to speak to a supervisor. 

What if I have booked through a third-party ticketing agent or tour company?

If you have booked a ticket through a third-party agent, please contact them directly regarding refunds and transfers.

I am an Annual Pass Holder, can I still receive compensation for the time the site was closed?

Yes, if you renew your pass we will add on an extra three months as a thank you for your patience. You will therefore receive 15 months for the price of 12. As a charity your support is vital to our future survival. You can renew by visiting www.blenheimpalace.com/renew 

Can I buy an Annual Pass or Gift Voucher?

Yes and we would welcome your support by making these purchases. Whilst some of the benefits to the Annual Pass, like access to the Palace is not available at present, just as soon as Government permits we will open the currently closed areas. By donating your admission and subsequently agreeing to Gift Aid we can continue to complete vital restoration and conservation works to keep Blenheim maintained and secure for future generations.

If I become unwell before my visit what should I do?

Please do not visit if you feel unwell with any symptoms of COVID-19 or have come into contact with anyone who may have symptoms. If you have paid for your ticket, we will refund your purchase and hope to see you when well again. 

Can I renew my Annual Pass onsite?

At present we are only accepting renewals online at www.blenheimpalace.com/renew. This is to help keep you safe by minimising points of contact during your visit.

Other guidance we ask you to kindly follow whilst visiting:

  • Children under 12 must be accompanied and supervised by an adult at all times. 
  • Cycling to and from Blenheim Palace is encouraged, however we do not permit cycling in the park. Bicycle racks are provided.  
  • The Park and Gardens are part of a working Estate, be aware of vehicles and works being undertaken to enable the continued enjoyment of your visit. 
  • Dogs must be kept on leads at all times. We welcome dogs on site and in our park, but please note dogs are not allowed in the Formal Gardens with the exception of assistance dogs. 
  • BBQs or fires are not permitted anywhere in grounds.
  • Due to the historic nature of the Estate, there are uneven surfaces and walkways. 
  • Drones must not be used anywhere onsite due to the proximity to Oxford Airport and for the protection of the public and buildings. The Estate is managed naturally to ensure that the different ecosystems work in harmony, please be aware that at different times of the year there can be insects which may sting or bite eg Blandford flies (between May and June and close to water), ticks or wasps/bees. It is recommended to follow the NHS advice on prevention of bites and stings and the guidance on symptoms and treatment if you experience a bite or sting. 

How do I renew my Walking Permit?

We can’t renew walking passes at the moment, but we will honour anyone that has a lapsed permit in the last 6 months. Please note the public rights of way will still have access as usual, the restrictions are only surrounding the Palace that cross into pay barriers.