Customer Service and Groups Assistant

We are seeking a highly motivated individual to help us reach our target of welcoming 800,000 visitors annually. In this role, you will handle group bookings via email and phone, address queries from Group and Trade Partners, and input booking data into relevant systems. You’ll also work closely with the on-site catering team to coordinate Group Catering Bookings and collaborate with the operations teams to ensure all groups enjoy a first-class visitor experience.

Supporting the Customer Service team will be a key part of this role, including answering incoming calls, responding to customer service emails, and logging inquiries on the CRM system. This will include handling general inquiries, event information, ticketing issues, and occasional complaints. Flexibility is essential as you may assist with additional tasks as required. Above all, you will be part of a team dedicated to providing a warm, top-quality welcome to all visitors.

The ideal candidate will have strong administrative skills, excellent customer service, great communication skills, experience in data entry and IT systems. While experience in tourism or visitor attractions is desirable, it is not essential.

What are we looking for:

• Organised and time efficient
• Team player
• People focused
• Diligent, professional and reliable
• Friendly and approachable manner

What’s in it for you:

• Staff Discounts
  1. 20% on Blenheim retail
  2. 50% on Blenheim Café food outlets
  3. 30% at The Orangery 
• Salary Sacrifice Schemes for Bicycles and Electric Vehicles
• Access to our Benefits Platform with a range of additional benefits including:
  1. Instant discounts
  2. Discount on Days Out
  3. Day Passes for Family and Friends
  4. Monthly Adventure Play Visit 
  5. Shopping Cards
  6. Weekly Shop Discounts
  7. Gym Scheme and Much More!
• Competitive Pension 
• Complimentary Event Tickets
• Annual Pass for yourself and a family member 
• Staff Events
• Holiday Purchase Scheme 
• Paid Volunteer Day
• Free Fruit Wednesday
• Free breakfast on Friday
• Monthly Sharing a Sense of Belonging Events
• Free Eye Test and a contribution for Glasses
• Long Service Award
• Onsite Parking
• Free Blenheim Christmas Tree

Benefits vary from contract type; these will be confirmed to you in our welcome letter. 

Here we invest in our People. Our Promise is to help our employees, Grow, Give and Belong.

• Grow - At Blenheim your talent is nurtured and your wellbeing in championed.
• Give - Being a part of something much bigger, giving back to the wider community to work collaboratively and to meet our shared goals
• Belong - Be a part of something special, know you matter and belong.